SHIPPING POLICIES
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All flat-rate shipping fees are applied based on the weight of the order, the destination, and the service type. In some cases, the flat-rate charge may exceed actual shipping costs. Shipping time shown is an estimate, and does not include order processing time.
SHIPPING WITHIN THE UNITED STATES
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We offer free standard shipping on all orders over $75 within the United States. Orders with subtotals under $75 ($74.99 and under) will incur a flat-rate shipping fee. Your order’s subtotal must be $75 or more after discounts are applied, before taxes and fees, to qualify. Orders with Free or Standard shipping are shipped by the carrier of our choice.
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Expedited Shipping is offered through FedEx for an additional cost. Please note that expedited orders received after 12:00 p.m. CST will ship the following business day.
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To avoid shipping delays, please make sure you enter your complete and correct address for USPS.
SHIPPING INTERNATIONALLY
For all other international orders, we offer DDU (Delivered Duty Unpaid) shipping using FICP shipping through FedEx. Orders will be delivered within 7-14 business days. Please note that international customers may be subject to customs and duty fees, which are the responsibility of the customer.
SHIPPING INSURANCE
You can report an issue to ROUTE through their mobile app, the email you receive from ROUTE after placing your order, or by going to claims.route.com. You must file a claim with ROUTE within their timeline to receive a resolution. Their team is ready to assist you with any questions you may have!