Order Management
Why has my order not shipped yet?
We understand the importance of timely delivery and strive to fulfill orders within 48 hours of receipt (excluding weekends and holidays). Orders placed after 2:00 p.m. CST Friday through Sunday will be processed on the following business day. During peak seasons or product launches, we may experience a higher volume of orders than usual, resulting in longer processing times. In these cases, we will do our best to communicate any potential delays to our customers as soon as possible. Once your order has shipped, you will receive a confirmation email with a tracking number. (Please note we are not responsible for lost, stolen, or delayed deliveries.)
Can I cancel my order?
Yes, we are able to cancel your order after it has been placed, so long as our fulfillment team hasn't already packed your items. Our fulfillment team works very fast and often fulfills orders within only a few hours of receipt, so we can not guarantee we will be able to cancel your order. Please call ourcustomer service team at (469) 422-6635 between 9 a.m. and 3 p.m. CST, Monday through Friday, to cancel an order.
Can I change my shipping address after I've placed my order?
Yes, you can change your shipping address after your order has been placed, so long as our fulfillment team hasn't already packaged your order. If you see that you input an incorrect shipping address, please call our customer service team right away at (469) 422-6635 between 9 a.m. and 3 p.m. CST, Monday through Friday, to make sure we send your items to the correct place. If you place an order over the weekend and need to provide us with a different shipping address, please email us at support@littlebipsy.com.
How do I track my order?
Once your order has shipped, you should receive an email with a link to track your shipment. Otherwise you can log into your account to view the status of your order.
How do I return a gift?
Our customer service team will do their best to help you with your return! Please email us for assistance at support@littlebipsy.com.
How do I submit a claim through Route for my lost or damaged package?
You can report issues with your order through Route with their mobile app (available on iOS and Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have!
Why was an item in my order canceled?
While we do our best to avoid backorders, unfortunately, our ordering and backend inventory and fulfillment systems are not always able to stay synced during high traffic sales with large order volumes. Our team works diligently at clearing backordered items by issuing refunds and sending out notifications to keep fulfillment moving. Orders affected by this are only those that are placed after the inventory runs out, which our system tracks and shows once synced.
Product Inquiries
I received a defective item, how can I exchange?
If you receive a product that is damaged during shipping or is otherwise defective, please take photos of the item and its packaging to submit with your return request. Failure to do so may result in your claim being denied. We offer replacement of damaged or defective items at no additional cost to you, subject to proof of purchase and damage.
How do I request a restock notification for an out of stock item?
If an item you want is out of stock, please click on the size you need, and then click the "Request Restock Notification" button that appears. This will prompt you to input your email, and you will receive a message from us there if ever that item comes back in stock.
Discount Codes
Why is my discount code not working?
A discount code might not work with your order if it has expired, is attached to another customer's account, or if you have already applied one code to your order, as only one code is valid per order. You can not stack discount codes. If you are attempting to use only one discount code on your order that has not expired and is not attached to another customer's account, please reach out to our customer service team at support@littlebipsy.com for help.
I forgot to add my discount code, can you add it for me?
Due to the nature of our discount codes and order tracking, we are not able to apply codes retroactively. We apologize for any inconvenience.
Do you have a military or first responder discount?
Yes, we do! We offer these discounts through GOVX. GOVX codes are not managed or verified by LB. While we are so grateful for all of the work you do, we simply cannot manage the volume of codes and/or the verification process to equitably distribute codes, which is why we partnered with a company that focuses solely on discount programs for military members and first responders. If you work in one of the qualified fields, we encourage you to apply through GOVX to access the LB discount as well as discounts to thousands of other retailers!
Do you have a loyalty reward program?
Yes, we have a great loyalty program! View our rewards program details and sign up here.
