EXCHANGE & RETURN POLICIES
We gladly accept returns and exchanges (with a few limitations). Please refer to the guidelines below to determine whether your purchase qualifies for a return and/or exchange.
- All original manufacturer warranties also apply to items purchased from the Little Bipsy website.
- Our exchange policy is limited to 20 days within purchase. If 20 days have passed since the date of your purchase, the return/exchange will not be honored.
- To be eligible for return/exchange, applicable items must be unworn/ unused with original tags and/or packaging (for larger items).
- All “Clearance” and “Marked Down” items are FINAL SALE and not applicable for return and/or exchange.
- Please refer to our sizing chart prior to purchasing SALE items. We are not responsible for incorrect sizing after once order has been processed.
- Eligible items may only be exchanged for the same item ONLY! If the item is unavailable in the shop for an exchange, a store credit will be provided instead.
Submitting a Return/Exchange:
- To be eligible for a return/exchange, your item must be unused and in the same condition as was purchased. Please email firstname.lastname@example.org with the subject "EXCHANGE ITEM". In your email, please include your purchase invoice number, description of why the product is being exchanged, and if you would like a credit or same item (if available). Once we have received your return/exchange email communication we will review your request and contact you within 24-48 hours.
- After first contacting us and receiving support for your exchange, please send your return to: Little Bipsy Headquarters, 2817 Rucker Ave, Suite A, Everett WA 98275.
- Buyer is responsible for return/exchange shipping costs.
- Shipping costs are non-refundable.
Order Processing Time:
- Most items we carry in our shop are stocked and ready to ship.
- Your purchase will be shipped immediately following payment receipt and verification.
- Shipping processing time ranges between approximately 3-7 business days.
- For international orders, shipping can take up to three weeks.
Made to Order + Preorder Items:
- Please allow 3-4 weeks for delivery on “made to order” items.
- Purchases and items falling under the “made to order” category are custom-made just for you, so order fulfillment takes a bit longer to allow us time to add the finishing touches to your purchase.
International Shipping: Although we do accommodate international orders, Nuna and Juju-Be Diaper Bags are only available for shipping in the United States. For all other items, International shipping rates do apply.
Shipping Methods: All purchases/orders are shipped via USPS First Class with tracking provided. For international orders, other shipping methods may be used but tracking will always be included to allow your purchase to be located at all times.
Shipping Rates: Standard USPS shipping rates apply for all orders under $75. For orders that have exceeded a $75 minimum purchase (tax & shipping fees not included), Shipping is ALWAYS FREE!
Shipping Upgrades: Shipping upgrade requests will be adjusted in proportion with available USPS rates—additional fees may apply (even if the $60 minimum has been reached). If you would like to upgrade, please send your request via email to: email@example.com and we will do our best to accommodate your shipping needs.
Shipping Gift Orders: Good news! All of our packaging comes nicely wrapped as if every customer was receiving a gift! If you have a specific request for a gift order placed, please leave it in the “notes” section prior to placing your order. If we are sending it directly to the gift recipient, please make sure to provide the gift recipients address as the destination address. If you forgot to leave a specific request in the “notes” section, please send an email to firstname.lastname@example.org and refer to your purchase invoice number in the email subject line.
For additional support or other questions, please send an email to: email@example.com