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FAQ

What is your exchange and return policies?  We will gladly accept returns and exchanges. Great news... all manufacturer warranties also apply when shopping at Littlebipsy.com. For all return and exchanges, items must be unworn/ unused with original tags (packaging for the larger items). Please keep in mind, all SALES items are FINAL (sale items are still held to the same quality standard as regular priced items). We are not responsible if the wrong size was ordered, so please pay attention to the sizing charts. Our policy is good for 20 days, if 20 days have gone by since your purchase, unfortunately we cannot accept the return/ exchange. Exchanges are good for the same item, if it is available, or a credit to use in the shop. For more info on exchanges see bottom of page.

Do you ship outside of the US? Yes we certainly do. However, Nuna and Juju-Be diaper bags are only able to ship with in the US. International shipping rates do apply for all other items.

How long does it usually take to get my order? The majority of items we have stocked and ready to ship. After payment is received and verified it takes approximately 3-7 business days to get to you. For shipments outside of the US,  shipping can take up to 3 weeks.

NOTE: If an item you have purchased is "made upon order" please allow 3-4 weeks for delivery. These items are custom made just for you, so they take a bit longer. 

How do you ship your items? We send all packages through USPS, First Class with tracking. For shipments outside of the US, other shipping methods may be used, but will always include tracking.

What are your shipping rates? Shipping is ALWAYS FREE with orders over $60 within the US. If minimum shipping amount is not met, standard shipping rates apply. 

Can I rush my order? You most certainly can, but extra shipping rates will apply, even if you reach the $60 minimum. Please send us an email at LittleBipsy@gmail.com and we will do our best to accommodate your request. 

Can I send my order as a GIFT? Yes, you absolutely can. All of our packaging comes nicely wrapped as if every customer was receiving a gift! If you have a specific request please leave it in the notes. If we are sending it directly to the gift recipient, please make sure to leave the correct address as the one we are shipping to. 

How to make an Return/Exchange? To be eligible for an return/exchange, your item must be unused and in the same condition that you received it. Please email LittleBipsy@gmail.com  with the subject "EXCHANGE ITEM". In your email, please include invoice number, description of why the product is being exchanged and if you would like a credit or same item (if available). Once we have been contacted we will review your request and get back to you within 24-48 hours.

Please ship your exchange to: Little Bipsy, PO BOX 1581, Mukilteo, WA 98275. You will be responsible for paying for your own shipping costs for returns/exchanges on your item. Shipping costs are non-refundable.

If you have questions that were not answered here please send us an email: brittani@littlebipsy.com