RETURN + EXCHANGE POLICY
Please see our Returns page to start your return and/or for information about our Return + Exchange policy.
CHANGING OR CANCELING AN ITEM IN MY ORDER
While we do our best to accommodate requests, we are not able to make changes to orders once they have been placed. If your order has not yet been fulfilled, you may be able to cancel it, however. Please call our customer service team at (469) 422-6635 between 9 AM and 3 PM CST, Monday through Friday, to cancel an order.
Due to the nature of our discount codes and order tracking, we are not able to apply any codes retroactively. If your order has not yet been fulfilled, you may be able to cancel it and place a new order using the discount code.
LOYALTY REWARDS PROGRAM
You can sign up for our Loyalty Rewards program here. Loyalty Rewards members receive 10 points for every dollar spent. Points can be redeemed for discount codes on future orders.
We understand the importance of timely delivery and strive to fulfill orders within 48 hours of receipt, excluding weekends and holidays. Orders placed after 2:00 p.m. CST Friday through Sunday will be processed on the following business day. During peak seasons or product launches, we may experience a higher volume of orders than usual, resulting in longer processing times. In these cases, we will do our best to communicate any potential delays to our customers as soon as possible. Once your order has shipped, you will receive a confirmation email with a tracking number. (Please note we are not responsible for lost, stolen, or delayed deliveries.)
While we do our best to avoid backorders, unfortunately, our ordering and backend inventory/fulfillment systems are not always able to stay synced during high traffic sales with large order volumes. Our team works diligently at clearing backordered items by issuing refunds and sending out notifications to keep fulfillment moving.
Orders affected by this are only those that are placed after the inventory runs out, which our system tracks and shows once synced.
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a product that is damaged during shipping or is otherwise defective, please take photos of the item and its packaging as soon as possible. You must provide evidence of damage to us at email@example.com. Failure to do so may result in your claim being denied. We offer replacement of damaged or defective items at no additional cost to you, subject to proof of purchase and damage.
FLAGSHIP STORE – EDMONDS, WA
Online order returns cannot be processed in-store. Please use our online return portal to make online returns. Gift cards purchased on LittleBipsy.com cannot be redeemed at our flagship store. Online Loyalty Rewards codes cannot be redeemed at our flagship store.
Thank you so much for your interest in working with Little Bipsy! You can apply through this form.
Please reach out to our wholesale team at firstname.lastname@example.org for further information.
Please contact our customer service team at email@example.com or (469) 422-6635 between the hours of 9 AM and 3 p.m. CST, Monday through Friday.