Support

RETURN + EXCHANGE POLICY

If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of purchase. Please note online purchases must be returned through our return portal and shipped within 1 week of being processed.

Items being returned or exchanged must be in new and unused condition with original tags.

If items are found to be used or worn at time of receipt, eligibility for refund will be denied and the customer may be required to pay for return shipping.

Exchanges are available for the same item in different sizes ONLY, If the item is unavailable a refund will be provided.

When returning a gift please contact customer service at support@littlebipsy.com with the original purchaser's name, email or order number. Once the package is received our team will process the return for store credit to you.

All “Outlet”,"Imperfect" and “Marked Down” items are FINAL SALE and are not applicable for return and/or exchange.

Please refer to our sizing chart prior to purchasing SALE items. We are not responsible for incorrect sizing once order has been processed.

International returns are subject to shipping costs associated with returning and/or exchanging the item(s). *Return labels are not available for International orders. If you wish to do a return please take item(s) to your local post office and mail them to 3601 N. McDonald St., Suite 100 McKinney, TX 75071 USA

Please allow 7-10 business days for confirmation of refund.

*We do not accept online returns at our Edmonds, WA store*

You can start your return or exchange here

PERSONALIZED NOTES OR GIFT RECEIPTS

If you have a specific request or would like a personalized note for a gift order placed, please leave it in the “notes” section prior to placing your order. If you forgot to leave a specific request in the “notes” section, please send an email to support@littlebipsy.com and refer to your purchase invoice number in the email subject line.

If we are sending it directly to the gift recipient, please make sure to provide the gift recipients address as the destination/shipping address.

We typically send receipts/order confirmations electronically, if you would like a gift receipt to be included in the package please add this request to the "notes" section at checkout.

CHANGING OR CANCELLING AN ITEM IN MY ORDER

While we do our best to accommodate requests, unfortunately we are not able to make changes to orders once they have been placed. If your order has not yet been fulfilled you may be able to cancel it, please call our customer service team at 469-422-6635 between the hours of 9am and 3pm Central Time Monday - Friday.

DISCOUNT CODES

Due to the nature of our discount codes and order tracking we are not able to add these codes retroactively. If your order has not yet been fulfilled you may be able to cancel it and reorder using the discount code, please call our customer service team at 469-422-6635 between the hours of 9am and 3pm Central Time Monday - Friday.

REWARDS PROGRAM

Please sign up for our rewards program here and receive 10 points for every dollar spent. Points can be redeemed for discount codes on future orders.

SHIPPING POLICIES

SHIPPING WITHIN THE UNITED STATES

We offer free standard shipping on all orders over $35 within the United States. Orders with subtotals under $35 ($34.99 and under) will incur a flat rate shipping fee of $10. We also offer FedEx expedited 2Day shipping at an additional cost, which will be calculated at checkout (Please note that expedited orders received after 12PM CMT will ship the following business day)

SHIPPING TO CANADA

We are happy to offer DDP (Delivered Duty Paid) shipping to all Canadian customers using FICP shipping through FedEx. Duties and Taxes will be shown and collected at checkout, you should not receive any bills or notices from FedEx or customs. Orders will be delivered within 5-10 business days.

SHIPPING INTERNATIONALLY

For all other international orders, we offer DDU (Delivered Duty Unpaid) shipping using FICP shipping through FedEx. Orders will be delivered within 7-14 business days. Please note that international customers may be subject to customs and duty fees, which are the responsibility of the customer.

DELIVERY

We understand the importance of timely delivery and strive to fulfill orders within 24 hours of receipt, excluding weekends and holidays. During Peak seasons or product launches, we may experience a higher volume of orders than usual, which may result in longer processing times. In such cases, we will do our best to communicate any potential delays to our customers as soon as possible. Once your order has shipped, you will receive a confirmation email with a tracking number.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a product that is damaged during shipping or defective, please take photos of the damaged or defective item and packaging as soon as possible. You must provide evidence of damage to us within 90 days of receipt of the product. Failure to do so may result in your claim being denied. We offer replacement of damaged or defective items at no additional cost to you, subject to proof of purchase and damage.

If you received an item that is defective, please email a photo to support@littlebipsy.com.

If we have the item in stock, we will send you a replacement ASAP.
If we are out of stock, a refund will be provided.

There is no need to send the defective item back to us. Please keep or donate.

SHOWROOMS LOCATIONS

Our Showrooms are located at our McKinney Warehouse and Everett Headquarters locations. Showrooms are open 9am to 3pm Monday through Friday.

Little Bipsy McKinney Fulfillment Center

3601 N. McDonald St., Suite 100 McKinney, TX 75071

Little Bipsy Headquarters * Temporarily Closed for construction

10315 Airport Rd., Suite 102 Everett, WA 98204

EDMONDS STORE

The Edmonds Store carries all LB items as well as many of our favorites brands.

Please note our store policies:

Online order returns CANNOT be returned to the store. Please refer to the online return portal on our website.
Gift cards purchased online CANNOT be used at the store in Edmonds.
Online Loyalty Rewards CANNOT be redeemed at the store in Edmonds.

NEWBORN BOX CAMPAIGN

Brittani and our team share a heart and passion for mamas, littles, and their families. Our goal is not only to create a high quality, modern brand for you and your little styler, but to also foster empowerment and offer support within the parenting community. To accomplish this, we have started our Newborn Box Campaign where mamas in local birthing centers will receive a gift box to include a 2-way zip ribbed romper, matching ribbed beanie, 3-pack of baby socks, a pair of adult socks, 3-pack of spiral hair ties, notepad and a “welcome home” note with words of encouragement and congratulations handwritten by a member of the LB team. Donation boxes are currently being delivered in the area near our LB Headquarters in WA with plans to expand in the future.

TYPES OF NEWBORN BOXES

When purchasing you'll have 4 color options to choose from for the 2-way Zip Ribbed Romper and matching Ribbed Beanie; sage, shell, charcoal and latte. Whether you purchased one for yourself (Newborn Gift Box) or to donate to our local birthing center (Donation Newborn Gift Box) we will match your purchase with an additional gift box to donate.

WHOLESALE OPPORTUNITIES

Our application is not open yet but please reach out to our wholesale team at wholesale@littlebipsy.com for further information.

HOW TO COLLABORATE WITH LB

Please apply through our collaboration form link below to be considered as a brand partner.

Collaboration Form Link

BACKORDERS

While we do our best to avoid backorders, unfortunately, our ordering and back-end inventory/fulfillment systems are not always able to keep in sync during high traffic sales and large order volume. Our team works diligently at clearing backordered items by issues refunds and sending out notifications to keep fulfillment moving.

Orders affected by this are only ones that were placed after the inventory ran out, which our system tracks and shows once synced.

Don’t see what you are looking for? Please email support@littlebipsy.com for additional questions or concerns