FAQ

EXCHANGE + RETURN POLICIES

We gladly accept returns and exchanges (with a few limitations). Please note that a flat rate $3.50 restocking fee will be applied to any returns but can be waived for exchanges. Please refer to the guidelines below to determine whether your purchase qualifies for a return and/or exchange. 

NOTE: Please refer to our return policy below before sending items back as we are not responsible for the cost of return shipping of ineligible items.

Return Guidelines: 

  • Online order returns CANNOT be returned to the store. Please refer to the online return portal on our website.

  • Our exchange policy is limited to 30 days from purchase date. If 30 days have passed since the date of your purchase, the return/exchange will not be honored.
  • To be eligible for return/exchange, applicable items must be unworn/unused with original tags and/or packaging (for larger items).
  • For worn items returned, the customer is responsible for paying the shipping invoice back to them.
  • All “Outlet” and “Marked Down” items are FINAL SALE and not applicable for return and/or exchange.
  • Please refer to our sizing chart prior to purchasing SALE items. We are not responsible for incorrect sizing once order has been processed.
  • Eligible items may only be exchanged for the same item ONLY. If the item is unavailable in the shop for an exchange, a store credit will be provided instead.
  • International duties paid are non-refundable.

Submitting a Return/Exchange: 

  • To be eligible for a return/exchange, your item must be unused and in the same condition as was purchased. 
  • Your order must be within out 30-day period.
  • Fill out above info to return or exchange items.
  • International shipping rates are the responsibility of the customer.

DEFECTIVE ITEM

If you received an item that is defective, please email a photo to support@littlebipsy.com. Once we receive your email, you have two options:

  1. If we have the item in stock, we will send you a replacement ASAP
  2. If we are out of stock, we will send you shop credit

There is no need to send the defective item back to us. Please keep or donate.

SHIPPING POLICIES

Order Processing Time:

  • Most items we carry in our shop are stocked and ready to ship.
  • Your purchase will be shipped immediately following payment receipt and verification.
  • Shipping processing time is approximately three to five business days.
  • For International orders, shipping can take up to three weeks.

    International Shipping: 

    All International customers will be charged shipping and tax at checkout. Duties paid invoice will be sent by the carrier after the package has been through customs.

    Shipping Methods: All purchases/orders are shipped with tracking provided. 

    Shipping Rates: FREE shipping on all US orders!

    FedEx Delivery Manager: If you would like to track and manage your FedEx package, sign up for their FREE delivery manager. Once your package leaves our warehouse, we can no longer make any delivery changes. That is only available through FedEx’s Delivery Manager website.

    Shipping Upgrades: Shipping upgrade requests will be adjusted in proportion with available rates. If you would like to upgrade, please send your request via email to: support@littlebipsy.com and we will do our best to accommodate your shipping needs.

    Shipping Gift Orders: If you have a specific request for a gift order placed, please leave it in the “notes” section prior to placing your order. If we are sending it directly to the gift recipient, please make sure to provide the gift recipients address as the destination address. If you forgot to leave a specific request in the “notes” section, please send an email to support@littlebipsy.com and refer to your purchase invoice number in the email subject line.

    Store Policies: 

    Due to having separate systems for our Edmonds store and Online store, please note our store policies:

    • Online order returns CANNOT be returned to the store. Please refer to the online return portal on our website.

    • Gift cards purchased online CANNOT be used at the store in Edmonds.
    • Online Loyalty Rewards CANNOT be redeemed at the store in Edmonds.

     

    For additional support or other questions, please send an email to: support@littlebipsy.com