FAQ

EXCHANGE + RETURN POLICIES

We gladly accept returns and exchanges (with a few limitations). Please refer to the guidelines below to determine whether your purchase qualifies for a return and/or exchange.

Return Guidelines:

  • All original manufacturer warranties also apply to items purchased from the Little Bipsy website.
  • Our exchange policy is limited to 30 days within purchase. If 30 days have passed since the date of your purchase, the return/exchange will not be honored.
  • To be eligible for return/exchange, applicable items must be unworn/unused with original tags and/or packaging (for larger items).
  • All “Clearance” and “Marked Down” items are FINAL SALE and not applicable for return and/or exchange.
  • Please refer to our sizing chart prior to purchasing SALE items. We are not responsible for incorrect sizing once order has been processed.
  • Eligible items may only be exchanged for the same item ONLY! If the item is unavailable in the shop for an exchange, a store credit will be provided instead.
  • International duties paid are non-refundable.

Submitting a Return/Exchange: 

  • To be eligible for a return/exchange, your item must be unused and in the same condition as was purchased. 
  • Your order must be within out 30 day period.
  • Fill out above info to return or exchange items.
  • International shipping rates are the responsibility of the customer.

DEFECTIVE ITEM

If you received an item that is defective, please email a photo to support@littlebipsy.com. Once we receive your email, you have two options:

  1. If we have the item in stock, we will send you a replacement ASAP
  2. If we are out of stock, we will send you shop credit

There is no need to send the defective item back to us. Please keep or donate.

SHIPPING POLICIES

Order Processing Time:

  • Most items we carry in our shop are stocked and ready to ship.
  • Your purchase will be shipped immediately following payment receipt and verification.
  • Shipping processing time is approximately three to five business days.
  • For International orders, shipping can take up to three weeks.

    International Shipping: 

    **International shipping update as of 8/10/2021: We have recently changed International shipping carriers and are experiencing issues regarding duties. All International customers will be charged shipping at time of order, duties are currently be collected once the package arrives on the country of destination.

    Once your order arrives in the destination country, customers will receive a call from FedEx to either 1. pick up and pay duties at a local branch or 2. Pay duties online and schedule a delivery time.

    We apologize for the inconvenience, we are working as fast as we can to fix this issue and incorporate duties at time of checkout.

    Shipping Methods: All purchases/orders are shipped with tracking provided. 

    Shipping Rates: U.S. shipping is ALWAYS FREE!

    FedEx Delivery Manager: If you would like to track and manage your FedEx package, sign up for their FREE delivery manager. Once your package leaves our warehouse, we can no longer make any delivery changes. That is only available through FedEx’s Delivery Manager website.

    Shipping Upgrades: Shipping upgrade requests will be adjusted in proportion with available rates. If you would like to upgrade, please send your request via email to: support@littlebipsy.com and we will do our best to accommodate your shipping needs.

    Shipping Gift Orders: If you have a specific request for a gift order placed, please leave it in the “notes” section prior to placing your order. If we are sending it directly to the gift recipient, please make sure to provide the gift recipients address as the destination address. If you forgot to leave a specific request in the “notes” section, please send an email to support@littlebipsy.com and refer to your purchase invoice number in the email subject line.

    Store Policies: 

    • Gift cards purchased online CANNOT be used at the store in Edmonds.
    • Online Loyalty Rewards CANNOT be redeemed at the store in Edmonds.

    State Tax: Due to the volume of orders shipping to your state, and the individual state tax laws, we are required to charge state tax on all online orders shipped to your state. This tax collected is entirely paid to the appropriate state. Thank you for your understanding!

    ARKANSAS

    ARIZONA

    CALIFORNIA

    COLORADO

    GEORGIA

    HAWAII

    ILLINOIS

    INDIANA

    KENTUCKY

    LOUISIANA

    MAINE

    MASSACHUSETTS

    MARYLAND

    MICHIGAN

    NEBRASKA 

    NEVADA

    NORTH CAROLINA 

    OHIO

    OKLAHOMA

    SOUTH DAKOTA

    TENNESSEE

    TEXAS

    UTAH 

    VIRGINIA

    WEST VIRGINIA

    WASHINGTON

    WISCONSIN 

    For additional support or other questions, please send an email to: support@littlebipsy.com